Policies
Warranty, Terms, and Conditions
1. Limited Warranty:
We provide 90 days limited warranty on all MacBook repairs. This warranty covers the specific repair service performed and guarantees against defects in parts and workmanship.
2. Warranty Exclusions:
The warranty does not cover damages caused by accidents, unauthorized modifications, third-party repairs, liquid damage, or any issues unrelated to the initial repair service.
3. Proof of Service:
Customers must retain their repair receipt as proof of service to claim warranty benefits. Failure to provide proof may void the warranty.
4. Warranty Claim Procedure:
To initiate a warranty claim, customers must contact our service center within the warranty period. We will assess the issue and provide instructions for further action.
5. Terms of Service:
By availing our repair services, customers agree to abide by the terms and conditions outlined. Any violation of these terms may result in the voiding of warranty and additional charges.
6. Service Charges:
Repair charges are determined based on the nature of the service required. An estimate will be provided before initiating any repair work. Additional charges may apply for unforeseen issues discovered during the repair process.
7. Data Loss Responsibility:
Customers are responsible for backing up their data before submitting their MacBook for repair. We are not liable for any loss of data during the repair process.
8. Payment Terms:
Payment for repair services is due upon completion of the repair.
9. Turnaround Time:
While we strive for prompt service, the turnaround time for repairs may vary. Customers will be informed of the estimated completion time upon assessment.
10. Customer Communication:
We will keep customers informed of the repair progress and any unforeseen delays. Communication channels include email, phone, or any other agreed-upon method.
11. Right to Refuse Service:
We reserve the right to refuse service for devices with severe damage, illegal modifications, or any condition that may compromise the safety of our technicians.
By availing our services, customers acknowledge and agree to these terms and conditions. This document is subject to change, and customers will be notified of any updates.
Pick-Up and Drop-Off Policy:
1. Scheduled Appointments:
Customers are responsible for ensuring they are available during the scheduled pick-up and drop-off times.
2. Driver Wait Time:
Our drivers will wait for a maximum of 10 minutes at the designated location. It is the customer’s responsibility to be present and ready to hand over or receive the device during this time.
3. Late Arrival Charges:
If a customer is not ready within the 10-minute window, a fee of $2 per minute will be incurred for the driver’s waiting time.
4. Notification of Delay:
In case of unexpected delays, customers are required to inform our customer service team as soon as possible to discuss possible solutions.
5. Rescheduling:
If a customer anticipates being unable to meet the driver during the scheduled time, they must contact our customer service team at least 24 hours in advance to reschedule.
6. Driver Safety and Efficiency:
Our drivers are committed to providing efficient service. Extended wait times impact their schedule and may affect other appointments.
7. Payment of Late Arrival Charges:
Late arrival charges will be added to the total service cost and must be paid upon device delivery or pick-up.
8. Service Disruption:
Failure to pay the late arrival charges may result in the suspension of pick-up and drop-off services for future appointments.
9. Driver Safety:
Our drivers prioritize safety. If a situation arises that may compromise their safety, they reserve the right to leave the location, and standard late arrival charges will apply.
10. Communication Channels:
Customers are encouraged to maintain open communication with our customer service team regarding any concerns or changes to the scheduled appointment.
By scheduling pick-up and drop-off services, customers acknowledge and agree to adhere to these policies. These policies are subject to change, and customers will be notified of any updates.
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